Shipping and Delivery Policy
Thank you for choosing ALBATROSS SPORTSWEAR. We are committed to providing you with a seamless shopping experience. Please review our shipping and delivery policy below:
Domestic Shipping
Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address.
Delivery Times: Estimated delivery times are provided at checkout. Please note that delivery times may vary depending on your location and the shipping method chosen.
Tracking: You will receive a tracking number via email once your order has been shipped, allowing you to monitor the progress of your delivery.
International Shipping
Shipping Costs: International shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address.
Customs Duties and Taxes: Import duties and taxes may apply to international shipments. You are responsible for any customs duties or taxes imposed by your local customs authority.
Delivery Times: Estimated delivery times for international orders may vary depending on your location and customs clearance procedures.
Order Processing and Shipping
Order Processing: We strive to process and ship orders within 7 business days of receipt.
Shipping Delays: In rare cases, shipping delays may occur due to factors beyond our control, such as inclement weather or unforeseen circumstances.
Lost or Damaged Packages
Lost Packages: If your package is lost, please contact our customer support team within 2 days of the expected delivery date. We will investigate the matter and reship your order at our expense.
Damaged Packages: If your package arrives damaged, please inspect the contents and contact us immediately.
Please note: This shipping and delivery policy is subject to change without notice. Please refer to the most recent version of our policy on our website.
Return Policy
Thank you for choosing ALBATROSS SPORTSWEAR. We are committed to providing you with high-quality products and exceptional customer service. If you are not satisfied with your purchase, please review our return policy below:
Return Window:
Items must be returned within 30 days of receiving your complete order. Unfortunately, requests after this timeframe cannot be processed. Returned items will be sent back to you, and you’ll be responsible for the shipping cost.
Non-Returnable Items:
- For hygiene reasons, the following items cannot be returned:
- Underwear (excluding Sports Bras)
- Swimwear
- Socks and similar items
- Any sealed products once opened
Return Condition Requirements:
Original packaging with all tags attached
All included belts and designer packaging
Unused and in original condition
Improper Returns:
Items not returned in original condition (used, damaged, etc.) will incur return shipping costs. We will choose the shipping method for the return.
Refund/Exchange Refusal:
We reserve the right to refuse refunds or exchanges on items deemed unfit for resale.
Store Purchases:
Store purchases should be returned to the original store. Contact the store for alternative arrangements if a visit isn’t possible.
Multiple Returns:
Only one return request per order is allowed after all items are delivered. Any additional non-approved returns will be sent back to you, and you’ll be responsible for the shipping cost.
Multiple Exchanges/Returns:
Only one exchange or return per item is permitted.
Changes:
This policy is subject to change. Please refer to our website for the most up-to-date information.